Return & Refund Policy

30-day request window

You may request an eligible return within 30 calendar days after delivery. Unless an item is faulty, damaged, incorrect or materially different from its description, it should be unused beyond reasonable inspection and returned complete with the supplied components and accessories and, where reasonably possible, its original packaging and proof of purchase.

Start a return

Email support@zmiopmk.com with the order number, item, reason and relevant photographs. Wait for written authorization before dispatch. The authorization will confirm the return address, method and return-shipping responsibility based on the reason for return and applicable law. The registered business address is not the return address.

Exceptions

Personalized goods and sealed hygiene-sensitive goods that have been unsealed after delivery may be ineligible for a change-of-mind return where permitted by law. This exception does not remove rights for goods that are faulty, unsafe, damaged, incorrect or materially misdescribed.

Inspection and refunds

After an authorized return is received and inspected, we will notify you of the outcome. An approved refund is processed to the original payment method within 5 business days. The payment provider may require additional posting time. Original or return shipping is refunded where required by applicable law or confirmed in the return authorization.

Damaged, incorrect, missing or misdescribed items

Contact us promptly with the order number and supporting details. If the issue is confirmed, Zmiopmk will provide an appropriate repair, replacement, refund or other remedy without limiting mandatory consumer rights.

Business information

Legal company name: 晟達恆通商貿有限公司
Registered business address: Room H2, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Sha Tin, Hong Kong, China
Registered address in Chinese: 中国香港沙田区坳背湾街33-35号世纪工业中心4楼H2室
Email: support@zmiopmk.com

The registered business address is not the return address. Contact us and wait for written return authorization before sending any item.

Customer Support: Available 24 hours a day, 7 days a week.